FAQ

Are your Products Exactly The Same As Those Shown In the Photos?

Since our products are made entirely of real wood, each wood is unique and may differ slightly from the others. However, since we treat each of our products with the same care, you will receive almost the same products as in the photo.

Are Your Products Suitable for Gift Giving?

Definitely yes! Real wood has a timeless elegance and makes a unique and wonderful gift. It is possible to further customise this uniqueness by purchasing our personalised products. You can receive your gifts at your leisure with our carefully packaged products.

Do You Sell Products with Our Logo? Do You Wholesale to Businesses or Individuals?

The answer to both questions is yes! We would love to inspire your projects and work with you. You can send your inquiries to info@falkel.com.

Is The Wood You Use for Your Products of Good Quality and Durable?

Yes! We use the highest quality real wood for our products. This results in very durable and high quality products.

What Methods of Payment You Accept?

You can make your payment using multiple payment methods. We accept only absolutely safe and approved payment methods: PayPal, Apple Pay, Google Pay.

Can I Make Changes to My Order?

Yes, of course! You can make any changes you want before your order is shipped. After you receive the tracking ID, the changes may not be accepted. Please contact returns@falkel.com if you would like to make changes.

Can I Cancel My Order?

Yes, you can. If the shipment is in transit, the cancellation may not be accepted. Please contact us at the following address for these requests: returns@falkel.com