Shipping Policy
1.General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2.Delivery Location
Items offered on our website are available for delivery to addresses worldwide.
3.Delivery Time
An estimated delivery time will be provided to you once your order is placed.
Delivery times are estimates and commence from the date of shipping, rather th
an the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your
order within [20] business days of the date of your order. "Business days" means Monday to Friday, except holidays.
Made-to-order products require additional time for manufacturing, plus additional shipping time.
Please note that we do not ship on Sundays.
The date of delivery may vary due to carrier shipping practices, delivery location,
method of delivery, and the items ordered. Products may also be delivered in
separate shipments.
4.Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page.
Once on the checkout screen, shipping charges or free shipping will be displayed.
Additional shipping charges may apply to remote areas. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
5.Damaged Items in Transport
If there is any damage to the packaging at the time of delivery, Falkel LLC has no responsibility if you accept the package. The customer must sign a damage report and not receive the package. For more information, send an email to help@falkel.com.
We are not responsible for loss of packages during transit or any damage to packages (full or partial), once the package has been delivered by the carrier agency at the address provided by the customer at the time of placing the order.
6.Questions
If you have any questions about the delivery and shipment of your order, please contact us at help@falkel.com.
Return Policy
1.Returns
If the products sold on our website have any manufacturing issues, we offer a replacement product if requested within 14 days of the product's receipt. The 14-day return process begins after your request is submitted within 14 days. Return requests are not accepted after 14 days. For replacement, you will need to return the product to us in accordance with the instructions below.
Please email returns@falkel.com to claim a refund or return. When the request for a return or refund has been approved, our customer representative will provide information on how to return your order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of the replacement. If you are approved based on Returns conditions, then your replacement will be processed and sent to your chosen address.
For any item returned that is not in its original condition, is damaged, or is missing parts for reasons other than our error, it is ineligible for replacement.
We accept your items for return or exchange through the mail. To ensure the store receives your returns and exchanges, we highly recommend you:
a. Please insure any items you return or exchange via mail, as we are not responsible for lost return or exchange packages.
b. For returns and exchanges, use prepaid shipping.
c. Directly send returns and exchanges to us.
d. Do not send returns and exchanges by COD; we do not accept them.
Be sure to include the following information: First and Last Name, Address, Email, Phone number, proof of purchase order number and receipt.
We offer full refunds in your original form of payment, or replacement, when you return products within 30 days of purchase, conditioned upon the products' having a manufacturing issue. Here are a few additional reminders about these types of returns:
e. No refunds or exchanges past 14 days of purchase
f. No refunds or exchanges for personalized products
g. All products must be in their original condition
The customer agrees and understands that since we use real leather and wood, the products may differ slightly from the product images. This is because every piece of leather and wood is unique, and minor changes may occur. The customer agrees and understands that this difference cannot constitute a „manufacturer’s fault" within the scope of this policy.
2. Late or missing replacements
If you haven’t received the replacement yet, first check your mailbox or post office again.
If you’ve done all of this and you still have not received your product yet, please contact us at returns@falkel.com.
3. Shipping
You may be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. Please e-mail returns@falkel.com to find out if you qualify for free returns.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If the item is lost during the shipping process, we do not take responsibility and will not grant a refund or a replacement.
4. Cancellations
After the order has been processed, it is immediately sent to our fulfillment center.
department for shipping. Orders that have been shipped cannot be cancelled.
We are not responsible for reshipment if you provide us with an incorrect address or incomplete information.
5. Customs, Duties & Taxes
The buyer is the importer of the product in their own country and must therefore comply with all laws and regulations of the destination country. Orders may be subject to import taxes, customs duties, and fees charged by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are imposed once a shipment reaches the buyer's country.
Additional charges for customs clearance must be fulfilled by the buyer; We have no control over these charges, nor can we predict what they may be.
We are therefore not responsible for these charges.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.